In this project management tutorial Angela shares tips on asking probing questions during the requirements elicitation, what makes a good probing question, when to use them, and how to follow up.
- I have a friend who is so good at asking questions.…They're questions that really make me think.…They are the questions that make me dig deep…and find my own self-awareness…and search for answers in a way that's…a learning process itself.…Have you ever had this experience?…These are great conversationalist.…They're fun to talk to, energizing, and thought provoking.…In these conversations you end up learning…and discovering thoughts, patterns, opinions,…and connections that weren't previously there.…
The magic in this type of dialog is the high impact…questions being asked…and the flow of conversation they create.…Asking questions beyond the ordinary…puts a fire inside the other that brings energy…and passion to the dialog.…These questions show in ultimate curiosity…and focus on the other person's perspective.…Our role when eliciting requirements…is to help our stakeholders discover…and uncover their requirements.…We can not assume their stated requirements…are well formed and without gaps, context,…and missing or changing pieces.…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
Project Management Foundations: Requirementswith Terri Wagner1h 35m Appropriate for all
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Appropriate for all
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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