In this project management tutorial Angela shares tips for reviewing notes and following up with those interviewed in the requirements elicitation.
- Sometimes after elicitation interview,…I can hardly read my own notes.…It's a bit scary when you can barely…make out your own handwriting,…but I also realized it's sometimes...…It's cuz I was focused on eye contact with the other person…and then it didn't seem so bad.…I would rather have maintained eye contact…and keep the relationship strong…than have perfect notes.…Following up on a few things to clarify…isn't always a bad thing either.…After an elicitation interview,…it is critical to review your notes…for a few very important reasons.…
First, you want to make sure…that you understand the intent…of what the person was talking about,…not just the words of the notes that you took.…I like to compare this to the active listening…you do during the interview…and reviewing your notes with that active listening mindset.…Getting into the stakeholder's intentions is so important…to ensuring we have not misunderstood them…and take their requirements in the wrong direction.…You want to make sure you get a chance…to spend some good focus time reviewing your notes…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.
Skill Level Beginner
Business Analysis Foundations: Fundamentals (2014)with Haydn Thomas2h 13m Intermediate
Project Management Foundations: Requirementswith Terri Wagner1h 35m Intermediate
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Intermediate
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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