In this project management tutorial Angela shares tips for following up with participants in the requirements interview and acknowledging their time and contributions.
- I think we would all agree that getting a thank you card…or email is a satisfying experience.…It connects us with one another and feels good.…Thanking the stakeholder for their time,…not just at the end of the interview,…but in some strategic followup as well,…goes a long way.…By using a more personal followup after the interview,…you can accomplish a few things.…First, you reestablish a connection and rapport.…Second, it gives them an opportunity…to tell you or ask you something that has been on their mind…since the interview.…
I've found that these lingering thoughts…are, typically, quite important.…Last, a genuine followup and thank you…is always a good idea.…I don't use handwritten thank you cards…for requirements elicitation interviews,…but there are some techniques I've used for you to consider…in a personal thank you and followup…after a requirements elicitation interview.…The most common one I use is a quick email later in the day.…This can be part of other followup items…you're sending them as well, and, what's important is…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.
Skill Level Beginner
Project Management Foundations: Communication (2014)with Doug Rose1h 47m Intermediate
Project Management Foundations: Requirementswith Terri Wagner1h 35m Intermediate
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Intermediate
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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