In this project management tutorial Angela shares tips for following up with participants in the requirements interview and acknowledging their time and contributions.
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- I think we would all agree that getting a thank you card…or email is a satisfying experience.…It connects us with one another and feels good.…Thanking the stakeholder for their time,…not just at the end of the interview,…but in some strategic followup as well,…goes a long way.…By using a more personal followup after the interview,…you can accomplish a few things.…First, you reestablish a connection and rapport.…Second, it gives them an opportunity…to tell you or ask you something that has been on their mind…since the interview.…
I've found that these lingering thoughts…are, typically, quite important.…Last, a genuine followup and thank you…is always a good idea.…I don't use handwritten thank you cards…for requirements elicitation interviews,…but there are some techniques I've used for you to consider…in a personal thank you and followup…after a requirements elicitation interview.…The most common one I use is a quick email later in the day.…This can be part of other followup items…you're sending them as well, and, what's important is…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up