Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
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- [Voiceover] Hi, I'm Suzanna Kaye, Professional Organizer and Productivity Trainer. You may have heard the saying, In business, this is especially true. Your first impression sets the tone for the rest of your relationship. Improper or inappropriate etiquette sets a negative tone for your communication. This course is focused on etiquette standards within the United States of America. Each country and region has its own unique etiquette rules, so when communicating with someone from or in a different country, make sure to learn the etiquette basics for their area.
In this course, I'll use both good and bad examples to explain using proper etiquette in your emails. Some standards to use when sending and receiving business text messages. Writing business letters that are properly formatted and appropriate for any business occasion including what to say in thank you and sympathy cards and creating phone messages that are clear and effective, By understanding the standards of etiquette, you can make an informed choice when to bend or break the rules based on your own situation.
Are you ready? Let's begin.
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone