Join Suzanna Kaye for an in-depth discussion in this video Understanding when and what to say during a phone call, part of Business Etiquette: Phone, Email, and Text.
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- As with all communication styles,…there are a number of dos and don'ts…with phone etiquette that will set the tone…for your future conversations.…Each country and region has a different etiquette style,…but here are some of the basics within the United States.…Knowing these standards will help you show respect…and professionalism for the person…on the other end of the line.…When making or answering a call,…make sure you're in an appropriate place…to talk on the phone.…With cellphones available wherever we are,…common etiquette to those around you…is just as important as how you treat…the caller on the other end of the line.…
Places such as bookstores, restaurants,…coffee shops, public bathrooms,…in line with other people…or in places where other people…go to work, relax, or concentrate…are inappropriate for phone calls.…It's best to silent your phone…or set it to vibrate in these locations…to respect the people around you.…If you need to take a call,…quickly and quietly excuse yourself…and go outside or to a more appropriate area…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone