Join Suzanna Kaye for an in-depth discussion in this video Understanding when and how to reply to an email, part of Business Etiquette: Phone, Email, and Text.
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- Email has changed the way…we conduct business and communicate.…But it's not appropriate for all situations.…Here are a few more etiquette standards…to be aware of when using email.…To avoid accidentally sending an email…before you've had a chance to review it,…don't complete the "To" address…until you're ready to send it.…This will avoid accidentally hitting Send…before you're ready.…Email's a great way to send non-urgent information…and to keep an easily accessible record of a conversation.…It's perfect for delegating tasks,…sending files, communicating with the group,…and sending written communication.…
Email's not the best form of communication…for urgent information or requests.…By sending a message through email,…it's implied that the content…is not extremely urgent and can be attended to…within 24 to 48 hours in general.…Mail's also a very poor choice for information…that requires a lot of explanation…or a back and forth conversation.…It's much faster and clearer to make a phone call…rather than sending a long email…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone