Join Suzanna Kaye for an in-depth discussion in this video Understanding the proper elements and etiquette in a business letter, part of Business Etiquette: Phone, Email, and Text.
- Within a business letter,…there are several elements which when used properly,…convey a level of professionalism,…formality and importance.…Let's talk about the different parts…of a professional letter.…How could this letter's format be improved?…In this example, there are several key elements missing.…In standard letter formats,…you always begin with the sender's name and address…in the top left of the letter.…This allows the recipient to easily see…who the letter's from…and where to send a reply if one's needed.…
Below that should be a date.…Since the letter's delivery time can vary…and a letter's often used as a permanent…written record of communication,…a date let's the receiver know when the letter was sent…and helps when referring back to it at a later date.…Before the greeting line,…the standard formality is to list…the receiver's name and address.…This field has become more optional…with modern-day letter writing.…You may list the person's full name and address…or only their name, title and department…or you may skip this field altogether…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone