Join Suzanna Kaye for an in-depth discussion in this video Understanding etiquette when replying to a text message and appropriate expectations, part of Business Etiquette: Phone, Email, and Text.
- Etiquette regarding following up on a text message…is an area that's still being defined.…In general, people expect a fast response…to a text message, so try to reply within 12 hours maximum.…How do you follow up with someone…when you've not received a response?…Let's look at some examples.…How would you adjust this message?…In this sample text, it's difficult to determine…what message the sender's referring to.…If you're following up on a text message…that received no response,…be specific about which message you're talking about.…
An example of a more specific text would be like this.…Just like with email, always be polite when following up.…Please and thank you are still appropriate…in a text message.…For a more causal relationship,…the abbreviation TY can be used for thank you instead.…Wait a full 12 hours to follow up…on a text message that's not been responded to.…If the matter's more urgent, follow up with a phone call…rather than another text message.…Operating any form of machinery…or doing a task that requires focus…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone