Join Suzanna Kaye for an in-depth discussion in this video Understanding etiquette when replying to an email, using CC, BCC, and Reply All, part of Business Etiquette: Phone, Email, and Text.
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- How and when to follow up on an email…is one of the questions I hear most often.…Knowing the proper etiquette for following up…will increase your probability…of getting the response you need from the recipient.…First, if you've not received a response…to your original email,…make sure your request was clear.…Use the techniques in the email body movie…to ensure your request is easy to read…and at the top of your email.…It's possible you did not receive a response simply…due to poor communication.…
Following up on an email when there's been no response…or when an expected deadline has been missed…can be a touchy situation.…Remember, no matter how frustrated you may be,…always be polite.…Use please and thank you…and avoid any blaming or harsh language,…you don't yet know the reason why there was no response.…When you communicate through email,…the implied urgency of your request…is lower than if you had made a phone call.…Therefore, you can expect a longer…response time to your request.…
While some people may check their email…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone