Join Suzanna Kaye for an in-depth discussion in this video Understanding etiquette in some of the most common written relationship-building communications, part of Business Etiquette: Phone, Email, and Text.
- Sometimes the most difficult communications to write…are the more informal, handwritten notes of thanks…or sympathy.…Knowing the right thing to say and the best way to deliver…these messages is the key to making it as effective…as possible.…When writing more personal business letters or cards…such as greeting cards, thank you notes,…or sympathy cards,…it's usually best to handwrite them.…Handwriting your message makes it more personal…and shows a higher level of respect and caring…for the recipient.…
Keep your message simple.…You don't need to write a long message for it…to be effective.…Using simple and heartfelt language is much more important.…And always sign both your first and last name,…especially with sympathy cards or other occasions…where the recipient is likely to receive many cards.…Signing your last name can assure they can easily tell…who the card's from.…Here are some special guidelines and ideas for messages…and specific types of personal cards.…For sympathy cards,…avoid mentioning any religious references…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone