Join Suzanna Kaye for an in-depth discussion in this video Understanding common etiquette practices when leaving a voicemail message, part of Business Etiquette: Phone, Email, and Text.
- Voicemail is a common business tool…and you most likely encounter it on a regular basis.…Leaving the right message can make the difference…between a fast returned call and long delays.…There are a number of etiquette standards to know about…leaving a voicemail message…to increase your chances of getting the response you want…and to convey the right level of respect.…How could we improve this voicemail message,…Um.... Yeah.…This is Nancy.…You can call me at (321) 328-8793.…Thanks.…A message like our example will likely be placed…at the bottom of the list of calls to return.…
But there are several ways we can improve the message…to increase our call's priority and to show the receiver…that we respect them and their time.…First, before you call anyone, know what you want to say…if you reach a voicemail.…There's a high probability that many of your calls…will be sent to a voicemail system.…So knowing what to say ahead of time increases the…effectiveness of your message.…When leaving a message, make sure you speak clearly…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone