Join Suzanna Kaye for an in-depth discussion in this video Understanding common etiquette practices in text message content, part of Business Etiquette: Phone, Email, and Text.
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- Unlike letters and even email,…texting in business is a relatively new…method of communication.…Therefore the standards for etiquette…are still being determined.…That being said,…there are some basic etiquette standards…that are agreed upon…and some guidelines for etiquette that are recommended.…Text messaging is the most casual…and familiar form of communication in business today.…This is a new element…so not all contacts will feel comfortable…using text messaging for business purposes.…
Always check with your contact first…before using text as a form of business communication.…Also, determine how casual your relationship is…in order to decide how formal your text messages should be.…Texting is intended for short messages.…Some phones cut longer text messages into multiple parts…and they might not place them in the correct order…so a longer message may become confusing to the recipient.…Anything longer than a few sentences is probably best…sent by an email or conveyed with a phone call.…
In business texts,…as with all written communication,…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone