Join Suzanna Kaye for an in-depth discussion in this video Review of concepts, part of Business Etiquette: Phone, Email, and Text.
- Your written and phone communications are often the first…impression you give to a client, prospect, or colleague.…It sets the tone for the relationship, and starting off…on the wrong foot can mean a lot of extra work…to recover from that initial bad impression.…Knowing the proper etiquette in each of the main forms of…business communication allows you to customize…your message so it's well received…and personalized for your specific situation.…Remember, within all written communication,…tone can be interpreted in different…ways, depending on the reader.…
Make sure to proofread for possible interpretations…as well as for grammar and errors.…Also, written communication serves as a permanent record.…Avoid any conversations that may lead to legal or HR…problems or which could reflect poorly on you…or your business if read out of…context or by the wrong person.…Creating a message with warmth, professionalism,…and a respect for the receiver will benefit both parties.…Keep these etiquette standards in mind,…not only so you can strictly follow them in all situations,…
Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.
Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.
- Understanding subject, greeting, and signature etiquette
- Using CC, BCC, and Reply All
- Text messaging etiquette
- Writing business letters
- Leaving voicemail
- Understanding what to say over the phone