What are the desirable skills with collaboration tools hiring managers look for in a remote candidate? Most employees don't understand that they have been acquiring skills in their everyday jobs that make them great candidates for remote work opportunities. Not only is the appropriate equipment required for remote work but also project and customer management tools.
- Have an email account and phone and think you're ready for remote work? Well guess again. The tools required of a remote worker have evolved well beyond just having a landline and access to email. Having experience using communication tools, collaboration software, and file storage platforms will help remote job seekers gain a competitive advantage during the application and interview process. In this video you will learn what types of tools hiring managers will want remote workers to be familiar with. For starters, you will need a fast computer with a video camera and microphone, as well as access to fast internet.
This will ensure you can have video conferences and also run a few of these software applications open at the same time, without bogging down your computer and slowing down your workflow. Oftentimes I have multiple internet browsers running concurrently, because I can quickly access data in multiple places. I've got four gigs of RAM, which Digital Trends recommends to run a fast system. I also need to video conference with fellow employees and Skype recommends have internet speeds of at least eight megabytes per second download and 512 kilobytes per second upload for a high quality video conferencing.
Speaking of video conferencing, having a comfort level with a variety of communication tools is crucial for getting your job done as a remote employee. Be familiar with email and Instant Messenger is just a starting point. You should also know how to set up a multi-party video call on Skype and Google Hangout. These tools will allow you to quickly access fellow coworkers for impromptu meetings, ask questions in case you need direction, and really just stay connected to your team throughout the day. I've used different tools at every company I've worked with.
And if you can master email, Instant Messenger, Skype, and Google Hangout you'll be in a great position to navigate any new tool a company might throw your way. Tools that help managers stay on top of remote employee tasks or interactions with customers get classified as project and customer management tools. They're important because they add transparency into what coworkers are working on at any given time. Two big ones that are worth learning are Salesforce and Basecamp. Salesforce helps team manage external customer relationships.
And I've used it in customer service roles, business development, and also sales. Tracking all my interactions with customers allowed coworkers to view the latest communication with customers and really offers a full 360 degree view of who has interacted with a customer, when, and for what reason. This type of tool is often referred to as a customer relationship management software, or CRM software for short. Knowing how to use Salesforce shows you have an understanding of the best practices associated with customer and relationship management in a remote setting.
Basecamp is a tool to help manage the status of projects and I've often used them in marketing and product development roles. Basecamp allows a 360 view of who is working on a specific project, any internal communication related to that project, and status updates from individuals working on that project. Showing that you know how to use Basecamp will tell hiring managers that you understand really just what it means to collaborate on projects remotely with a team. In a remote setting I get asked to create and share presentations, spreadsheets, and text documents, so others can collaborate with me.
In order for folks to easily access these documents I've used tools like Google Drive, Dropbox, or Box. These tools allow employees to securely store and access files anywhere there's an internet connection. So if you're working on a document and wanna be able to share it with a coworker you can just email them the link to the document, they can access it with one click, and you can both work on that document at the same time. This is really nice if you want to collaborate on a single document together. And knowing how to use these file storage tools will show hiring managers that you're familiar with simultaneous collaboration and can quickly transfer files to coworkers in a remote setting.
If you have never used some of these tools you can often sign up for a free trial to see what they're all about, you can also check the FAQ sections of their websites for more info, or from courses right here on the library. If you brush up on these tools and prepare to give examples of how you can apply these tools you will absolutely be set up for success.
- Preparing for your remote job hunt
- Setting up a productive workspace
- Finding remote jobs
- Avoiding scams
- Crafting a remote resume
- Interviewing for a remote job
- Negotiating salary
- Staying motivated