In this video tutorial, watch an example of how two people answered the common interview question when have you gone above and beyond at work. Valerie Sutton, director Career Services at Harvard Graduate School of Education, analyzes their answers and offers tips on how to best address this interview question and ways to improve.
- For this question, give me an example of when you have gone above and beyond at work. Your initiative needs to be supported by outlining the situation, actions you took, the results of your work. It also should provide your motivation behind it. Let's hear how our first candidate Tom, who is interviewing for an entry level position as a UX Designer, as answers this question. - Can you give me an example, when you went above and beyond at work? - The best example I can come up with is, when I was work at the University, and at my Internship.
We had to create a visual effect, for the materials that we were using for this program. And so, the School University, they used Illustrator, and I didn't know it yet, and so I ended up learning it, and I was able to create the project for our deadline. - Great. - Tom offers a very specific example, and shows how he went beyond expectations, by taking a course, and seeking out help on his own, to acquire the skills. Now, let's see how someone seeking a more senior position, as a Training and Development Manager, might answer this question.
- Donna, can you give me an example of when you've gone above and beyond at work? - Well, as I mentioned in my previous position, I was charged with handling the layoffs in the organization. Since my strength is in Training and Development, I took the opportunity to create Workshops, and Online Resources for those individuals that were laid off, in order to help them find a new position. One of the reasons why I entered this field, is to help people, so, it is really important for me to understand the needs of my co-workers and colleagues, so that I can help them in furthering their careers.
- Great, those are really important skills. - Thank you. - In this example, it's okay to bring back an example you have used before. Donna focuses on her strength with a specific example, and shows her motivation to help people, indicating she would be a great team member.
- Tell me about your strengths
- Tell me about your weaknesses
- Why are you interested in our company?
- Why did you leave your previous company?
- Tell me how you handled a difficult situation
- What questions do you have?