Learn how to manage customers, sales, and businesses in Zoho CRM, a powerful tool for tracking the sales process.
- [David] If you do business with customers, success may depend on your ability to properly manage a variety of business activities as you collaborate with those customers. ZOHO CRM is a cloud-based customer relationship management tool that can help you juggle multiple business activities efficiently. It can be used to help you sell better, market better, and help you gather powerful insights from customer interactions that can result in an overall increase in business productivity. I'm David Rivers. Follow along with me in this course as we explore what ZOHO CRM can do for you and your business from leads into contacts, to managing deals and activities, all with the main goal of fostering a lasting engagement with your customers.
- What is a CRM?
- What Zoho CRM has to offer
- Adding new lead records
- Viewing, filtering, and editing leads
- Working with contacts and accounts
- Creating a deal for a contract
- Running and managing reports
Skill Level Beginner
Business-to-Business Saleswith Robbie Kellman Baxter1h 5m Intermediate
What you need to know1m 10s
1. Get Started with Zoho CRM
2. Work with Leads
3. Work with Contacts and Accounts
4. Work with Deals and Reports
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