In this video, learn how to create a new deal tied to an existing contact, and fill in various fields with information including the type of deal, source, amount, stage, revenue, and more.
- [Instructor] One of the most important things that can come out of tracking leads and converting them to contacts, creating accounts here in Zoho is to get deals done, and of course, Zoho is going to track your deals and allow you to analyze and report on all of these activities. So, how do we create a new deal? Well, a new deal can be created from scratch by going to the Deals section up here. We'll go back to Deals later, though, because typically you'll create a new deal from a contact, or perhaps from an account. You'll notice, for example, if we select Accounts up here, and go to any one of your accounts and select it, when you click, you'll notice in the menu down in the left hand side, we can go to Deals. Clicking this scrolls us down the page to the deals section, where we can create new deals that are tied in to this account. You can also just go the menu and click the plus sign from here. Same thing if we go to Contacts. With contacts selected, we can select any one of our contacts. I'm going to go with Karen Leslie here at KinetEco, and I can scroll down to the Deals section, or click Deals over here on the left hand side to go there directly. There's the link to create a new deal. That's the same as going to the menu next to Deals and clicking the plus sign here. Either way, go ahead and click, and you'll be creating your first deal. Notice that some of the fields have this orange highlighting down in the left hand side, they're mandatory, some of the information is already filled in. For example, you are the deal owner by default. You're the one creating it. There are others in your organization that you want to assign this to, you can click the drop down, and select from the list. Also, you'll see the contact name shows up there because we are creating this new deal from our contact. Also, you're going to see on the right hand side, we have an area for the amount of the deal. Check out the information symbol here, just give it a click. It acts as a calculator for any expression you put in. So, you can see, we don't have to put in a number, we could put in numbers, plus other numbers, multiply by other numbers, and so on. So it's kind of like a calculator. Keep that in mind when you go to fill in that field. Right now, we're going to go to the deal name, and give it a name. Let's say that we potentially have KinetEco coming to our conference rooms to hold their user conference in 2020. There we go. The account name's already there, it's tied to the contact. We'll go over here to the closing date. You can click, and as you can see, Calendar pops up so we can just simply navigate months, and years, even, into the future or past to select from a specific date. You'll also have to set up a stage. There are many stages involved in setting up a deal. When we click this drop down, you can see the first step is qualification. If it's already qualified, we could go right to Needs Analysis, Value Proposition, and as we scroll down to the end, you can see, the end result is, hopefully going to be Closed and Won, but it could be Closed and Lost, or Lost to Competition, even worse. So let's say this one is under negotiation right now, and we're running a Needs Analysis with them. The probability at this point is only 20%, by default. We can change that number. If we change it from Needs Analysis to Value Proposition, you can see the probability continues to go up. And, of course, we can come back at any time to change the stages, and we should be updating this on a regular basis. I'm going to go all the way up to Proposal and Price Quote. You can see, now, we're up to 75. And if I think it's more like 80, we can go in there, take out 75, type in 80, use your tab key if you want to tab to the next field. Any of these can be filled in or left blank for now. This is going to be new business, for example, under Type. And I think that's good for now. Clicking Save is going to save this without an amount. We can go in later and edit that at any time. Notice, it takes us back to our contact, and we're looking at the deals section of our page. There's your Delete button if you want to delete the deal if it doesn't go through, or it's not going to go through, you know that. Or, click the link itself to get back in, and you can see, now, it looks a little bit different here. You can see the closing date, the probability at this point, expected revenue is actually locked. So once we get that in there, initially, we see that value, and it's locked. Now we can go over here to amount, for example, and click the pencil icon to add our amount if wanted to under Deal Information. So this could be worth up to 150,000. I'm just going to put in a number, not a calculator, and click the check mark. There we go. Now we have a value. Notice it's automatically saved, so we don't have to go in and actually save this. Up here at the top right, we can just use our back button to go back to our contact information, which has an updated deal. If we go up here to Deals now and click, and you may need to refresh this screen, depends if you've looked at it already, you'll be able to see the different stage views. Now, it looks like we have one under Value Proposition here. There are different views, different ways to view your deals. I like this view here, the first one, it's the tabular view where I see my first deal up here at the top, User Conference, the amount. I can access the contact directly from here, the account name, et cetera. And of course, the deal itself if I want to go in and update that. You'll also notice, when we go back to the Home tab up here, things are starting to fill in. So if you have current leads, they'll show up, and anything that could be closing this month. But you'll also see open tasks. You could see there are things that need to be done here. And once we arrive close to that closing date for that deal, it'll show up down below on our dashboard. So that's how you create your first deal. It can happen right from a contact, from an account, and of course, you can go to Deals at any time to create new deals from scratch, clicking the plus sign up here at the top.
- What is a CRM?
- What Zoho CRM has to offer
- Adding new lead records
- Viewing, filtering, and editing leads
- Working with contacts and accounts
- Creating a deal for a contract
- Running and managing reports