Get tools for standing up for others in the moment when witnessing microaggressions and incivility, as well as ways to overcome the bystander effect.
- Being an upstander for yourself is hard enough … when experiencing incivility or microaggression. … But sometimes, … it's necessary to be an upstander for others too. … Let's take a look at how you might be an upstander … in a meeting, in front of others. … - Okay, let's talk about the Richardson project. … Jan, let's start with the progress notes. … - Sure, so the quality team is almost done … resolving the bugs. … There's a few more to resolve. … It should be done within a couple of weeks. … The UI team is still working through some ideas … on the user interface. … - You know, I told Joe his idea wasn't going to work. … And here we sit, waiting for his team again. … You know, if he would just listen to me for once. … Who hired this guy? … - Hey, I know you don't realize this, … but when you say that about Joe, … you're setting a negative tone to our meeting. … And it's disrespectful to Joe … since he's not here to defend himself. … Maybe you could try to keep that type of thing to yourself? …
Released
4/29/2019- Civility vs. incivility
- Microaggressions and incivility in action
- How communication works
- Positive and negative language
- Building self-awareness
- The role of the bystander
- Remaining civil in emails
- Sustaining a civil work environment
- Coaching strategies
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Video: Be an upstander for others: Scenario