From the course: Quality Management Foundations
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The supply chain's view of quality
From the course: Quality Management Foundations
The supply chain's view of quality
- "The biggest cost of poor quality "is when your customer buys it from someone else "because they didn't like yours." With this thought, D. Edwards Deming is right on target. To succeed in business, you must meet your customers' expectations for quality products and services. That requires an understanding of quality throughout your supply chain, not just your company's view of quality but also an understanding of how your customers and your suppliers view quality. First, let's talk about your customers. Your customer expects you to do exactly what you agreed to do, no exceptions. Meet this exception and your customer will view you as a quality supplier and will return for more business. Simply put, don't give your customer something to complain about. Make good products, deliver them on time to the right place in the right amount. And of course, make sure you're charging a fair price. But what about your suppliers? How do they view quality? Your supplier is looking for several…
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