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Be regretful but direct with customers

Be regretful but direct with customers: De-Escalating Intense Situations
Be regretful but direct with customers: De-Escalating Intense Situations

One of the top reasons customers escalate is because you’re not telling them what they want to hear. This means you need to know how to handle interactions when customers don’t hear what they want. In this video, learn about some tips on how to do that.

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Skill Level Advanced
49m 33s
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Skills covered in this course
Business Business Skills Marketing

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