From the course: Cost Reduction Tips - How To Cut Costs And Maximize Profits

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The real cost of bad IT

The real cost of bad IT

From the course: Cost Reduction Tips - How To Cut Costs And Maximize Profits

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The real cost of bad IT

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- Another significant time waster and therefore a waster of money is poor IT. Computers have just become more and more vital to every business. They're an increasing cost. They're getting more and more sophisticated and I just think there's so much bad IT everywhere I go. I've done quite a lot of work for the National Health Service for example and it's just (sighs). I mean it would cost a lot for them to have brilliant IT. But on the other hand the amount of time that gets wasted because of their IT systems and I'm sure everybody who works there would agree that we really perhaps should do something about that. So if you measure the biggest time wasters I bet IT will be one of them. And if you just sit and observe a person trying to work have a look at whether the IT gives them what they want. I think it's a massive hidden cost. I've booked into hotels and the woman's typing away and she takes ages and in the end I say, "Are you all right?" She goes, "Oh, it's this new system…

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