From the course: The Fearless Organization (Blinkist Summary)

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The power of curiosity and openness

The power of curiosity and openness

From the course: The Fearless Organization (Blinkist Summary)

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The power of curiosity and openness

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- [Narrator] Blink number five. When leaders are curious and admit that they don't know everything, people are encouraged to speak up. We've all heard the phrase, no one likes a know-it-all, and it can definitely be annoying to be around someone who thinks they have all the answers. However, when the know-it-all is your boss, they're not so much annoying as they are intimidating. Leaders who think they know everything intimidate people out of expressing ideas and opinions, and so a key component of a fearless workplace is a boss who openly says that they don't have all the information or all the ideas. This makes it clear that they're open to learning and hearing from other people. Former chairperson and CEO of Xerox, Anne Mulcahy, was so comfortable with saying she didn't know the answers that people nicknamed her the master of, "I don't know." This gave Xerox employees the confidence to engage fully in tackling the…

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