The importance of trust in a relationship

- Well, trust is probably the most important thing…to creating a culture of compassionate directness.…Employees need to know that if they do speak out,…that it's a safe space,…that the culture has embedded within it this idea…that we're all in this together,…and we all support each other,…and we all tell each other how it is with compassion.…

So some of the elements of building that…or creating that trusting environment is one,…you have to be consistent.…And what I mean is that people watch all the time,…and if there's a consistency around…you're being compassionately direct,…the leadership being compassionately direct,…people being applauded and recognized…for being compassionately direct,…you start to then create this culture where people go,…oh yes, this is real.…

And they begin to trust.…The other is creating an environment…of two way communication.…People will trust when their opinions are actually elicited.…Where they're asked for their thoughts around something…and those thoughts are supported.…When there is a space for people to actually risk,…