From the course: Communicating with Empathy
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The importance of professional empathy
From the course: Communicating with Empathy
The importance of professional empathy
- So let's talk about three big things that empathy can help you achieve in the office. First, peer-to-peer collaboration will improve because we're attempting to feel what the other person feels in order to understand and engage with them. Second, when there's an emphasis on building solid professional relationships, team members are happier and empathy thrives. And lastly, when those at the top of the pyramid make empathy a core value, managers are better leaders. So first let's talk about collaboration. Studies have shown that teams that are the most collaborative speak up equally in meetings. This is possible because each of the team members are engaging in empathetic practices or perspective-taking. Team members trust each other enough to communicate freely yet respectfully. They understand who each person is and value the diversity that comes with different opinions. As a result, team members consistently give their…
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