In this video, Eddie Davilla explains what a business process is and why they are so important to consistency and growth.
- A business process is a series of tasks performed … in sequence intended to deliver a service, a product, … or some other organizational goal. … When documented well, a business process can be used to … teach others in the company how to perform the process … and achieve some sort of predictable outcome. … One example of something we might consider a process … would be a recipe. … When you download a recipe from the internet you're trying … to create a dish based on written directions. … No one's there to supervise or provide tips. … So a good recipe needs to be quite specific … and also it should take into account a number of … probably variables. … Think about a time when you had a recipe and the dish you … created didn't come out as planned. … Well why did that happen? … It could've been a number of reasons. … Perhaps the list of ingredients was not specific enough. … Maybe the descriptions provided in each step were … a bit vague. … If they asked you to wait until something changed …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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