When addressing unmet performance expectations, it is critical that you address your personal observations and concerns about the unmet expectations. In this video, explore better frameworks for how to address unmet expectations without bombarding the person with information overload or making them feel left out.
- One of my favorite books … is "The Outsiders" by S.E. Hinton. … The book and movie speak about a group … of tough luck teenagers that try to muddle through … the complexities of life together. … They stick together through thick and thin. … When one is hurting, they're all hurting. … And when one is happy, they're all happy. … And when one speaks, they speak for the entire group. … They call their brotherhood The Greasers … because they grease their hair … with a tremendous amount of product. … When addressing unmet performance expectations, … you may know of other people that feel the same sentiment … of frustration as you. … With few exception, do not address your frustrations … with a colleague, speaking on behalf of an entire group. … This Greaser Approach will often lead … to the colleague feeling ganged up on and defensive. … This can diminish the trust within the group dynamic … and cause skepticism of who said what? … How many people think this? … Who is thinking this? … And why aren't other people coming to me with this problem? …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
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