The five pillars of building rapport

- I'd love to get your take in particular when it comes to if we're looking to build some rapport, whether that's with sort of new colleagues around the given workplace or with prospects or customers or potential partners, just about anybody, what do you recommend for folks who are looking to more conscientiously build more of the human connection? - Yeah, so, there's five key characteristics to the art of building relationship and they may sound to older generations like common sense, but we all have gotten away from it and it's not common sense to the younger generation, so I'll rattle off the five first. Must be authentic, right? Must have insatiable curiosity. Must have incredible empathy. Must love people and must be a great listener. So, of those five, four of them can definitely be taught and trained. Now, if you find people that have those, that's great, but the one that can't be taught, no amount of training…