There are pros and cons to benchmarking. In this video, Eddie Davilla shows you how to use benchmarking for optimal improvement.
- Products and services are obviously different. … Products are tangible, they can be inventoried … for later sale and in many cases, … some levels of quality … can be accurately measured. … Services, on the other hand, well, they're different. … Let's take a massage as our example. … It must be delivered on the spot, … there is no inventory of massages. … If the spa is busy, you'll have to wait … and measuring the quality of the massage is difficult. … It depends on your physical needs, … your customer service expectations … and perhaps the environment. … As companies strive to create quality products and services, … managers need to be aware … of the different ways customers evaluate quality. … In operations, we often use the dimensions of quality … to help in the development of new products … and services and also in the manufacturing … of those product and service experiences. … Let's begin with the dimensions of quality for products. … When you watch a car commercial, … what do you see in here? …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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