From the course: Customer Service: Serving Customers Through Chat and Text
The difference between chat and text
From the course: Customer Service: Serving Customers Through Chat and Text
The difference between chat and text
- Live chat and text are the fastest-growing and most popular channels for customer service. And while you may be a pro at writing emails, you need a whole new set of writing skills to handle live, rapid-fire chat and text conversations. You'll need to be able to handle multiple chats or texts at one time, deal with complicated problems, and of course, handle frustrated customers, all while maintaining a conversational tone. You may even be required to sell or recommend products. We're going to walk through each of these situations and more, using real-world chats and texts. We'll look at incorporating templates and using emojis. We'll see how to be efficient and authentic, all while maintaining your company's brand. I'm Leslie O'Flahavan. Join me on LinkedIn Learning for this hands-on chat and text writing course, and learn how to provide top-notch customer service in the channels people love to use.
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