From the course: Quality Management Foundations
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
A definition of quality
- "The dedication to quality and excellence "is more than good business. "It's a way of life. That's good advice from the former president of the United States, George H.W. Bush. Today, more than ever, that's what business must be about. A dedication to excellence. is high quality. Every product you make and every service you provide. But what is quality? There are many definitions of quality, so you really need to determine what's best for you and your organization. Some people associate high prices with quality. The thought that if it costs this much it must be good. Lots of people say quality is conforming to specifications. The product does what it's supposed to do, so it's a quality product. And, of course, others will tell you "I know quality when I see it." That seems like a pretty vague description, but actually this might be our very best place to start forming a definition. You can quantify this description in three ways. First, quality consists of meeting your customers'…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.