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The customer service process

The customer service process: Quality Standards in Customer Service
The customer service process: Quality Standards in Customer Service

In this video, learn how to define process and the many components that are part of the customer service process. Learn why much of the leverage in quality improvement is at the process level, and explore examples of working system-wide, such as through training, tools, information systems, and others.

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Skill Level Intermediate
52m 13s
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Skills covered in this course
Business Business Skills Marketing

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