When companies encourage direct communication and feedback, there are distinct benefits. Learn how a failure to foster an environment that allows for compassionate directness can cost the company in significant ways, including financially.
- So what we're finding in why people…are choosing not to be direct is…there's a lot of factors that are in play.…One is, as managers, they don't want their…employees to not like them.…And again, as I mentioned earlier,…wanting people to like us is a very natural thing.…But when we are unwilling to be direct as a result of that,…what happens is our employees don't get the feedback…they need to grow, to improve, to continue to perform…at the levels that we expect of them.…
The other thing that can happen if you don't create…a culture where people are being direct,…is that it becomes almost normal…inside the organization to not be direct.…Now what is the cost of that?…We've seen over and over again…projects, very significant projects,…programs that were in place,…even things that were being built,…where people knew something was wrong,…they knew something wasn't working,…but they were unwilling to have that conversation…'cause the organization was set up as one that…it wasn't okay to be direct about what was wrong.…
- Recognize the benefit of employees working within a culture of compassionate directness.
- Identify the drawbacks of a culture of directness compared to a culture of compassionate directness.
- Identify the qualities of mindful communication.
- List the components that make up trust in a business environment.
- Recall the positive end result for business operations when a company builds a culture of compassionate directness.