From the course: Compassionate Directness
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The burden of indirectness
- So what we're finding in why people are choosing not to be direct is there's a lot of factors that are in play. One is, as managers, they don't want their employees to not like them. And again, as I mentioned earlier, wanting people to like us is a very natural thing. But when we are unwilling to be direct as a result of that, what happens is our employees don't get the feedback they need to grow, to improve, to continue to perform at the levels that we expect of them. The other thing that can happen if you don't create a culture where people are being direct, is that it becomes almost normal inside the organization to not be direct. Now what is the cost of that? We've seen over and over again projects, very significant projects, programs that were in place, even things that were being built, where people knew something was wrong, they knew something wasn't working, but they were unwilling to have that conversation 'cause the organization was set up as one that it wasn't okay to be…
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