Gain insights about the value of incorporating soft intelligence in leadership choices rather than letting hard data drive every decision. Explore the challenges of over-relying on data and neglecting to search for the broader context. Explore examples of key benefits from looking beyond the numbers.
- Leaders today are drowning in data. We've got advanced software, sophisticated algorithms, and enormous databases that can help us collect and analyze information about well, pretty much anything. And while data is hugely valuable for leaders, it can have limitations. The main problem is it can become overwhelming, even addicting. And the only way to maintain the high of quantification euphoria is to collect more data. Do it faster and slice it differently. And then it becomes almost impossible to figure out what really matters and what doesn't. Further complicating the issue, we often don't feel the need to question hard data. We tend to trust the facts as we see them. That false sense of security may prevent us from searching for the real story behind the numbers and it could lead to poor decision making. In response to the hard data addiction, modern leaders are taking an unconventional approach. Here are two strategies they employ to dramatically improve their success. First, they aren't afraid to question the data. Instead of accepting the facts and moving on, they recognize that interpretations may be skewed, that data collection errors sometimes occur, and they have the courage to dig deeper. They are compelled to find out the rest of the story. They talk to analysts, employees and customers. And then using that knowledge, they look to eliminate any noise or potential biases in the findings so that they can get a clear picture of the results. Second, these modern leaders deliberately seek out soft intelligence that can add context and flavor to the data they use in decision making. Yeah, they look at the numbers, but then they pay attention to the customer or employee experience in a sharply focused way. They search for patterns and stories, emotions and attitudes, worries and complaints. They explore the nuances that don't show up in the statistics. These modern leaders value the concept of blending hard data with soft intelligence and they reap the benefits. For leaders, ditching the need to let hard data drive every decision isn't easy but it will deliver measurable results. When you choose a balanced approach to information rather than over relying on hard data, you'll be armed with a richer and more solid set of decision making factors.
- Adopting the strategic pause
- Disrupting your thinking
- Balancing hard data with soft intelligence
- Reevaluating your to-do list
- Communicating to influence and engage
- Approaching challenges as a novice
- Blazing new trails
- Conquering the chaos
- Enduring leadership attributes