Your responsibilities

- Negative behavior, poor performance, bad customer service. … These ae all issues every manager has to deal with. … But interestingly, many companies don't provide … tools for addressing these problems. … Managers are often promoted because they were good … at their technical aspect of their jobs. … But, managing people is a whole new ballgame. … Being a manager means it really is your job … to manage people. … If you can do that well, the technical … and procedural stuff will come easier. … When people communicate, get along and respect each other, … everything flows so much more smoothly. … So, a good manager will make civility … the norm in their team. … The first step in that process, … is to set expectations for everyone, including yourself. … You could meet with each employee one by one … to discuss your expectations for behavior … and hear theirs. … Or, you might do it in a meeting. … Either way, it should be a two way conversation … where employees get to share their ideas too. …