Discomfort with conflict can prevent you from managing it effectively. In this video, uncover and change the attitudes that impair your ability to deal with conflict.
- [Instructor] Have you ever noticed … how our attitudes about something … affect the way we approach it? … This is certainly the case with conflict. … As I've talked with people around the world about conflict, … I've noticed some common attitudes about it … that influence the way people deal with conflict. … In this video, we'll use a series of questions … to help you explore your attitudes about conflict … and to look at how to compare those with other people. … Then we'll see how research distinguishes … positive and negative types of conflict. … We'll also discuss how different attitudes … affect how we approach conflict. … First, let's start by asking … a series of questions about conflict … that can help clarify your attitudes toward it … and compare them to others. … I've included this list of questions in the exercise files … so you can answer them for yourself. … The first question I always ask is … do you think conflict is inevitable in your workplace? … What do you think? …
Skill Level Intermediate
1. Understanding Conflict
2. Managing Your Emotions
3. Engaging Others Instructively
Help others resolve conflict2m 13s
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