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Yelling or cursing customer

Yelling or cursing customer: De-Escalating Intense Situations
Yelling or cursing customer: De-Escalating Intense Situations

Some customers use bait tactics to try to get what they want. They’ll say something just to get you to react. This way, they think they’ll have a better chance of getting what they want. Discover five techniques for addressing unacceptable language and behavior from customers.

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Skill Level Advanced
49m 33s
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Skills covered in this course
Business Business Skills Marketing

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