From the course: Multinational Communication in the Workplace

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Write and read business emails

Write and read business emails

From the course: Multinational Communication in the Workplace

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Write and read business emails

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- You may have learned before how to write an email in English, but how does that work in an everyday business setting? One thing that may be confusing is the level of formality required in a business email. There are companies and countries where it's required to be very formal, for example in Asia or in the UK, and others where this isn't the case, in most of the US, to name one. My advice is to always be formal in the first emails you send, even to your colleagues. Start with Dear Mr. or Dear Ms., and close with Kind regards or Best regards. After the first email, just adapt to the tone the other person is using, mimicking their openings and conclusions. The most important thing to remember when writing a business email in English is keep it short. Go straight to the point and don't waste your time with too much small talk. Time is money. Write a short clear subject, and introduce the purpose of the email in the first two lines. It's guaranteed that the other person would read it…

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