Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy.
- Everybody tells you conflict is a healthy and normal part of life, but nobody tells you how terrible it feels. When I'm mad at someone at work, I can feel it, tension headaches, racing heartbeat, pins and needles in the office. If you can identify the reasons why people fight, you can ditch the drama and avoid the icky feelings before any of it starts. That's what we're here to talk about today, how to respond to problems in a mature and considerate manner. We'll have honest conversations about how to spot a bully, what to do when your boss is driving you crazy, and how to exit an organization with respect and professionalism. I'm Laurie Ruettimann, veteran HR leader and author who's seen just about everything at work. I believe you can change your lives before your boss or HR gets involved. So join me and learn the realistic methods to address conflict and repair broken relationships on the job. Sure, do it to fix your work, but mostly do it for yourself.