Skill Level Advanced
- Picture this. You've just landed that great new customer. You've made the first sale. Perhaps you've even made the second sale. And suddenly, they're gone. What happened? It can be incredibly frustrating to lose a customer considering you spent your time, energy, and money to acquire that customer. In fact, aside from your capital expenditures, your building and your employees, the single most expensive thing a business will ever do is acquire a customer. But let's face it, every business is going to lose customers. What you might not know is that it's also a lot easier to win back a lost customer than it is to seek out a brand new customer. In this LinkedIn Learning course, we'll cover how to identify when you've lost a customer. You'll get tips on how to build alarm systems so you lose fewer customers in the first place. And of course, I'll give you a complete three-step system for winning back lost customers. Hi, I'm Noah Fleming. I've been helping companies with $2 million to over $2 billion in annual revenues create long-term sustainable and highly profitable customer relationships over the past 10 years. I can't wait to help you win back some lost customers. Okay, let's get started.