Before you can improve a business process, you need to understand why the business process might not be working.
- A bad business process is so frustrating.…It doesn't matter if you're a customer…or if you're the employee,…a bad business process can drive you crazy.…Why exactly are some business processes so bad?…And how did they get that way in the first place?…A few reasons include assumptions,…ambiguity, miscommunication, misalignment.…In some cases, the goals seem so obvious,…we just make assumptions, for example,…often, companies assume customers want the lowest cost.…It sounds right, so we don't question it,…but in fact, our customer may want great products…and great service, at the lowest possible cost.…
We focus so much on low cost, we make decisions…that weaken our products and services.…Lazy companies jump to conclusions.…The best companies take the extra time…to challenge their own assumptions,…and they discover the true goals…of their business processes.…Another reason might be ambiguity.…Has there ever been a product you loved?…You saved up for it, you went to the store,…and then when you see it, you realize,…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Why are some business processes bad?