Why organizations fail at managing conflict well

- [Narrator] An episode of conflict within a company typically follows a pattern of pre-conflict, early conflict, mid-conflict, late conflict, and post-conflict. Managers can use a variety of approaches at different phases. Everyone who is a party to a dispute and the manager who conducts the mediation can learn from addressing the conflict productively. Managers should identify the success of stages in the evolution of a conflict, and prepare strategies to match the requirements of each phase. The absence of a clear dispute resolution strategy can encourage dysfunctional conflict. Labor unions, HR departments, and corporate managers often have divergent interests. Unions protect the interests of their members. HR focuses on the needs of the company as an employer. And executives respond to the dictates of their businesses. Each of these interests affects the welfare of other constituencies in the organization. Different…