From the course: Practical Success Metrics in Your Training Program

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Why measure improved behavior?

Why measure improved behavior?

From the course: Practical Success Metrics in Your Training Program

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Why measure improved behavior?

- The greatest value a training effort can deliver is showing a sustained improvement in the job or task over a period of time. Continuous support over time ensure participants continue to apply the knowledge and skill over time and it demonstrates tangible improvement. Okay, so you got the participants reactions. You believe they learned what they need to know. But what do you do with these results now? Don't worry you're not alone. Many trainers don't know what to do at this point. You're at what trainers call a level three evaluation and it measures how much participants behaviors change because of the training. Basically, you're seeing if they are applying their new knowledge and skills on the job. Let's be honest, those requiring your training really don't care about your training. What they care about is doing their work better. They want to improve their performance. And managers want to know that the training…

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