Empathy enables you to better understand how people are thinking and relate to your team in an authentic way. Without empathy, performance challenges and miscommunications can become dramatic. In this video, learn how to use empathy to better connect with your teammate and boss.
(upbeat music) … - There's a quote I love about empathy and leadership … and its leaders touch a heart … before they ask for a hand from John Maxwell. … - I love that quote Elizabeth … because it really talks about you've got to connect … with people before you can ask them for your help. … And that's where empathy comes in. … There's a couple of big advantages … that empathy gives you as a leader. … First off, people can feel empathy on a physical level. … The studies tell us that 78% … of what we interpret from another person … comes from their tone, their body language … and their facial expressions. … So when you express empathy, … you are forging a really strong connection … with the people on your team. … - That empathy shows up in a lot of small ways too. … And it also enables you to play leadership chess. … You can anticipate reactions, … you can adjust your plan accordingly, … and you can make sure that the emotional tone … in your team is really sound … - Yeah, and if you think about leadership chess, …
- Aligning your team and setting goals
- Holding high-impact one-on-ones
- Delivering feedback
- Navigating team conflict and change
- Recruiting talent
- Leading through disruption