There's no substitute for getting out of the office and meeting your customer face-to-face, but since not everyone in the company can do that as often as they should, you, as a leader, should be telling stories of the people who did so that everyone can learn from them and understand your customer's wants and needs. In this video see an example and learn tips on how to craft similar customer stories of your own.
AuthorPaul A. Smith
Skill Level Intermediate
1. The 10 Stories Great Leaders Tell
Next steps1m 24s
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