Learn about how to respond productively when others fail to follow through on promises. Discover how this can reduce strain on the relationship and discourage recurrence.
- I believe the most important rule of success … is to do what you say you will do when you said … you will do it. … However, from time to time it's natural for all of us, … myself included, to fail to keep our commitments. … What if someone does that to you? … What is the most productive way to respond? … If you're a manager with accountability for that person … I recommend you visit my course Time Management … for Managers because the level of responsibility … is a bit different. … But here, I want to talk about friends, family members, … or even coworkers who don't follow through. … It's frustrating for you when it happens. … Here are a few things I keep in mind that might be helpful. … First, don't take it personally. … It's a normal human reaction to feel that we … have been personally slighted when someone … doesn't do something. … Yet often the reasons have very little to do with us … and everything to do with what's happening … in that person's life. … The more you can remove yourself and your feelings …
- Identify the end goal of a one-on-one meeting.
- Explain how to follow up after delegating a task to a team member.
- Recall one question you can ask to reduce unnecessary meetings.
- Identify the best way to approach a situation where a coworker is disorganized and struggles with time management.
- Give an example of advice you could offer a new manager concerning time management.