From the course: Productivity Tips: Finding Your Productive Mindset

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When to fix and when not to fix a problem

When to fix and when not to fix a problem

From the course: Productivity Tips: Finding Your Productive Mindset

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When to fix and when not to fix a problem

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- We're surrounded by little time thieves. One of these time thieves is when we try to solve problems we should not try to solve. What do I mean by that? Let's take a simple example. Imagine you are using your smartphone to type in a text message and suddenly it freezes and turns itself off. That would be pretty annoying, right? Or what if we see someone on your team say something mildly rude to a customer? It just came out the wrong way. What should you do about these events? The answer depends on how many times they occurred. When something annoying or frustrating happens once, it is an incident. In general, you should ignore incidents. Life is sometimes weird and random stuff just happens to us. If we stop and try to solve every single one of these random incidents, we're going to waste a lot of time trying to solve a statistical anomaly. Now, of course, the exception to this is if something very serious or…

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