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When a customer asks for a manager

When a customer asks for a manager: De-Escalating Intense Situations
When a customer asks for a manager: De-Escalating Intense Situations

Customers escalate to management because they’re frustrated that things aren’t going their way. But the USA method will help you successfully handle customers who ask to talk to a supervisor, by using just three simple steps.

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Skill Level Advanced
49m 33s
Duration
9,496
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Skills covered in this course
Business Business Skills Marketing

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