From the course: Innovative Customer Service Techniques

What you'll learn from watching this course

From the course: Innovative Customer Service Techniques

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What you'll learn from watching this course

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- I'd like to go over a few things to help you get the most out of this course. It's intended for customer service professionals who are looking for fresh ideas to serve their customers at the highest level possible. If you're a customer service leader or small business owner, you'll gain insight that you can share with your team. You can also benefit from this course if your primary customers or co-workers or internal customers. The first time you take this course, you might find it helpful to watch it all the way through, making note of some concepts you'd like to try. Once you complete the course, you can always go back and review individual videos to focus on a particular topic. Many of the videos contain specific exercises to help you apply what you learn. One of those files is a learning plan worksheet. I recommend downloading that one now and completing it before moving on to the next video. It will help you identify your personal goals for the program. And you can use it to track your progress as you implement new concepts.

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