Most conflicts are ripe with emotion. In this video, explore what makes you upset in conflict settings.
- What are your conflict hot buttons? … Hot buttons are behaviors in others … that can upset or irritate you when you encounter them. … It's important to be aware of what triggers your emotions … so that you don't get caught off guard. … In this video we'll examine the nature of hot buttons, … discuss how you can be more aware of your hot buttons, … and look at how to lessen the intensity of them … when they occur. … Our first step is to understand conflict hot buttons, … which are also called triggers. … Do you ever experience irritation … or get upset when you deal with someone … who acts in certain ways? … If you're like most people, … you've probably had your buttons pushed. … While it may be the other person's action … that served as the stimulus, … it's actually our reaction … that is the focus of the hot button. … People can have very different hot buttons. … For example, … some people get upset when someone is unreliable … and doesn't come to meetings on time. … Some may not mind unreliable people, …
Skill Level Intermediate
1. Understanding Conflict
2. Managing Your Emotions
3. Engaging Others Instructively
Help others resolve conflict2m 13s
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