Operations are all about managing the systems that make the products and services. In this video, Eddie Davilla explains the goals of operations.
- You are a business. … I'm not talking about your job, … I'm not talking about your company. … I'm talking about you. … Every day you run the business that is your life. … Think about it. … How you dress and how you speak, that's marketing. … Developing goals and creating a plan, that's strategy. … Managing relationships with family and friends, … that's management and communications. … Managing your electronic devices, that's IT. … Making money and managing money, … that's finance and accounting. … But how about everything else you do in the day? … Making meals, getting ready for work, … getting to your office. … Even working out … and going out with your friends for the evening. … What are all of those things? … These would fall into the category of operations, … but what exactly is operations? … Operations is the management of the systems … that produce products and services. … In other words, … it's the management of how we get things done. … You see, even as individual human beings, …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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